The part everything else stands on.
No platform, no reporting and no AI survives an estate that is not looked after. Support is the part of Shoothill that keeps the rest of it running.
What we run
Managed IT, cyber security and connectivity are not here to prop up a data argument. They are what your business runs on every day, and each is a service in its own right, whether or not you ever touch Backbone.
Managed IT
Devices, servers, users and the day-to-day requests that come with running an estate of any size. Someone answers the phone, someone owns the ticket, and someone is accountable when it isn't fixed the first time.
Cyber security
Patching, monitoring and the unglamorous discipline of keeping an estate defensible, not just the incident response nobody wants to need. Risk does not wait for a convenient time to be reviewed.
Connectivity
The network, the links between sites and the connection everything else depends on. When it is slow or down, nothing built on top of it matters, whichever supplier's contract says it is their problem.
From the network cable to the AI agent, one firm.
Most businesses run their infrastructure and their software through different suppliers, and most of the time that is a survivable arrangement, right up until the fault sits between the two contracts.
That is the moment it stops being survivable: the network supplier says the application is misbehaving, the software supplier says the network is dropping packets, and you are the one carrying the outage while two invoices argue about whose problem it is. Support removes that seam by removing the boundary it depends on, not by writing a better contract to manage around it.
Managed IT, cyber security and connectivity are run by Dynacom IT Support Limited (company number 04917567), the Shoothill group business behind Support. The same group builds Backbone and the AI that sits on top of it, so the firm that keeps your network up is the same firm that built the platform running on it. From the network cable to the AI agent, there is nobody else to point at.
What Support puts into the spine
Running your estate day to day means Support sees things nobody else in the business does first: tickets, uptime, and the true cost of the devices and licences everyone else takes for granted.
What goes in
- ticket volume and resolution times
- uptime
- device and licence estate
- patch and vulnerability posture
- connectivity performance
- IT cost per site and per head
What that makes answerable
Downtime and ticket load per site, set against that site's schedule slippage.
Licence, device and support cost, landing on the project cost lines that consume them.
Questions worth asking before you sign anything
Do we have to be on Backbone for you to support us?
No. Support runs your managed IT, cyber security or connectivity whether or not you use the wider platform. Plenty of clients start there and nothing further is assumed or required.
What are your response times?
What will go here once the content is supplied.
What accreditations do you hold?
What will go here once the content is supplied.