One backbone. Not five suppliers.
Everything your business runs on, and one place it all reports to. We build the systems, run the infrastructure that keeps them working, and manage how your business appears to the people outside it. None of that is unusual on its own; what matters is that all three sit on the same data model, so nothing has to be reconciled by hand afterwards.
Four suppliers, four dashboards, and none of the numbers agree.
Running four suppliers is not, by itself, the problem; plenty of businesses manage it without much difficulty. The cost is not the suppliers; it is that nothing joins up, so every question that crosses a boundary between two of those systems gets answered by hand, in a spreadsheet, late.
One spine. Four functions around it.
Backbone: one data model
This is what makes the four one thing, rather than four separate invoices that happen to share a logo. Every arm reads from and writes to the same data, so what Consult diagnoses is what Develop builds, what Support runs, and what Create shows the outside world.
Start with one. Add the rest if there is a reason to.
None of this has to be bought as a set. Consult, Develop, Support and Create are each a service in their own right, and plenty of clients only ever use one of them. Most start with whichever is costing them the most right now.
What the spine changes is the cost of the second one. Because each function already writes to the same data model, adding another later is configuration rather than another integration project. That is a reason to grow into it when the time comes, and a better one than a proposal that asks you to commit to all four at the start.
Most of your next system already exists.
Not a blank page, and not a set of components you assemble yourself. Backbone is a working platform, built for your industry, that already does what most businesses in your sector need it to do.
That does not mean there is nothing left to build, because nobody runs exactly like their competitors. It means the part we build with you is only the part that makes you different, rather than the reporting, compliance and case management that every business like yours needs anyway.
What Backbone isMost AI projects die in the data plumbing.
Not because the models are not good enough. It is that the information they would need sits across too many systems and spreadsheets, and none of it agrees, so the work disappears into integration long before anyone sees a useful answer.
One unified data store
A single coherent picture of your business that can be queried directly. Everything above depends on it, and it comes as standard.
Live insight and reporting
Answers on demand instead of reports assembled by hand. Forward-looking signals rather than a retrospective at month end.
Agents that do the work
Routine tasks carried out inside Backbone the way your team would: chasing, checking, reconciling, drafting, escalating. With clear limits on what runs unsupervised, and a full audit trail.
Each layer rests on the one beneath it. Without the data store the rest is guesswork, which is why so many AI projects stall before they produce anything.
Explore data & AI →You see something real early.
The long, expensive, high-risk part of a software programme is the part we have usually already done. What remains is understanding your business and closing the gap, which is work that produces something visible almost immediately.
Diagnostic
A fixed-price assessment of how you operate, what your systems do and where the friction is. You get a clear operating picture whether or not you work with us.
Stand up Backbone
The platform is deployed on your data with your structure, your sites, your people. You are looking at something real, not a slide deck.
Close the gap
Our consultants sit inside your business, work through the differences, and build them. Short cycles, visible progress, your team involved throughout.
Compound
You stay on current Backbone, so every improvement we make for your sector reaches you. The system gets better without another project.
Since 2006, and more than 400 businesses.
None of that tells you whether we are right for your business. Only a look at what we have actually built does. It does tell you this is not new, and it is not small.
Founded, and still run the same way: the people who understand your business are the people who build it.
Businesses we have built and run systems for, across more sectors than any single template could honestly serve.
Offices in Shrewsbury, Chester, Telford and London, so there is usually someone close enough to sit in the room with you.
What will go here once the content is supplied.
Begin with an honest assessment, not a sales pitch.
A fixed-price diagnostic of your operation, your systems and where AI would actually pay off. You get a clear written picture of how your business runs and what we would recommend, including whether that recommendation is us.
If you decide to go ahead with an implementation, we credit the diagnostic fee against it. That way the assessment is worth having on its own terms, and you are not paying twice for the same thinking. Every engagement is scoped and priced on what it actually involves.
What the diagnostic covers
- How your organisation actually operates today
- Your current systems, and where they cost you time
- Where Backbone would fit, and where it would not
- What is realistically achievable with AI, and what is not
- A costed recommendation with a clear route forward